Responsible Gaming at vb99
At vb99, we believe that gambling should always be an enjoyable, controlled activity — never a source of financial or personal harm. Our Responsible Gaming programme gives every player in Bangladesh the tools, information, and direct support needed to stay in control of their betting. From deposit limits to self-exclusion, we put your wellbeing first.
Immediate Help: If you feel that gambling is negatively affecting your life, your finances, or your relationships, please stop playing and contact our support team right now. Our 24/7 English-language support team is available via live chat from your account dashboard or by email at [email protected]. You are not alone, and help is available immediately.
You can request a self-exclusion or account cooling-off period at any time by contacting support. These tools take effect promptly and require no waiting period.
What Responsible Gaming Means at vb99
vb99 operates as an English-language online betting and casino platform dedicated to players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajsh ahi, and beyond. We take our responsibility to those players seriously. Responsible gaming is not a legal formality for vb99 — it is a core operational principle embedded in everything from how we design our platform to how our support team is trained.
Responsible gaming means ensuring that every interaction a player has with vb99 is informed, voluntary, and within their personal financial means. It means making sure that the excitement of betting on the Bangladesh Premier League, spinning a slot reel, or joining a live casino table never crosses the line into compulsive behaviour or financial hardship. When players enjoy vb99 as a form of entertainment — setting a budget, sticking to it, and stopping when they choose — the experience is exactly what it should be.
Problem gambling is a recognised condition that can affect anyone, regardless of their background, income level, or how long they have been betting. The signs are not always obvious at first. A player might begin by spending slightly more than planned, then find that chasing losses becomes a habit, then discover that gambling is affecting their sleep, their relationships, or their ability to meet everyday financial obligations. vb99 is designed to catch these patterns early and give players the means to act before problems escalate.
Our responsible gaming programme includes account-level tools you can activate yourself, automated monitoring that flags unusual account behaviour for our team's review, a dedicated support channel staffed by trained personnel around the clock, and clear, straightforward procedures for requesting limits, cooling-off periods, or permanent self-exclusion. All of these are available to every vb99 player in Bangladesh, with no questions asked and no delay.
vb99 strictly enforces a 21+ age policy. No player under the age of 21 is permitted to open an account, deposit funds, or participate in any betting or gaming activity on the platform. Our registration process includes age verification steps, and accounts found to have been registered by underage individuals are immediately suspended and all funds returned. We encourage parents and guardians to use parental control software to prevent underage access to online gambling sites, including vb99.io.
We also recognise that gambling should never be used as a means of resolving financial difficulties. If you are experiencing financial stress, please seek advice from a financial counsellor rather than looking to gambling as a solution. vb99 does not offer credit or allow players to bet with borrowed funds. Deposit and withdrawal processing is handled through trusted local payment methods including bKash, Nagad, Rocket, and Upay — giving you full visibility and control over your spending.
Golden Rules of Responsible Gambling:
Set a budget before you start and never exceed it, regardless of results.
Treat gambling as entertainment, not as a source of income or financial relief.
Only play with money you can genuinely afford to lose without hardship.
Take regular breaks — set a time limit as well as a spending limit.
Never chase losses. A losing session is part of normal gambling variance.
Avoid gambling when you are stressed, upset, fatigued, or under the influence of alcohol.
Balance gambling with other leisure activities and social commitments.
Seek help immediately if gambling feels out of control — support is available 24/7.
Tools to Keep You in Control
Every vb99 account comes with a full suite of responsible gaming controls. These tools are free, instant, and available to all players in Bangladesh. You can activate any of them by contacting our 24/7 support team via live chat or email.
Deposit Limits
Set a daily, weekly, or monthly maximum deposit amount in Bangladeshi Taka (৳). Once your limit is reached, no further deposits are accepted until the period resets. Lowering a limit takes effect immediately; raising a limit requires a mandatory 24-hour cooling period to protect against impulsive decisions.
Loss Limits
Define the maximum amount in ৳ you are willing to lose within a set time frame. If your net losses reach the defined threshold, your account is automatically restricted from further play for the remainder of that period. Loss limits help you stay within your personal financial comfort zone even during an extended losing run.
Session Time Limits
Set a maximum duration for each gaming session. When your session time limit is reached, vb99 will display a clear on-screen notification and, if you choose, automatically log you out of your account. Time limits are one of the most effective tools for preventing extended, unplanned gambling sessions.
Cooling-Off Period
Request a temporary account suspension for a period of your choice — 24 hours, 72 hours, 7 days, or 30 days. During a cooling-off period, your account is inaccessible for deposits and gameplay. Promotional communications are also paused. The period cannot be cancelled early, providing a genuine break from gambling.
Self-Exclusion
If you need a more substantial break, you can request a self-exclusion for periods of 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is fully suspended, all marketing is stopped, and re-registration is blocked. Permanent self-exclusion cannot be reversed. This is the strongest protection tool vb99 offers.
Reality Check Notifications
Enable periodic on-screen reminders that display your current session duration and net win/loss position. Reality checks interrupt gameplay at intervals you choose (e.g., every 30 minutes) and prompt you to decide whether to continue. This feature is particularly useful for players who find time passes quickly during live casino and slot sessions.
Recognising Problem Gambling
Problem gambling can develop gradually. Many players do not realise there is an issue until the behaviour has already had a significant negative impact on their finances or personal life. Awareness of the warning signs is the first step toward getting help. Ask yourself honestly whether any of the following apply to you:
- You spend more time or money on gambling than you originally planned.
- You feel restless, irritable, or anxious when you are unable to gamble.
- You have tried to cut back on gambling but found it difficult to do so.
- You use gambling as a way to escape stress, anxiety, boredom, or personal problems.
- You chase losses — continuing to bet in an attempt to recover money you have already lost.
- You have lied to family members, friends, or colleagues about how much time or money you spend on gambling.
- You have borrowed money or sold possessions in order to fund gambling.
- Gambling has caused problems in your relationships, your work, or your studies.
- You feel guilty or ashamed after gambling sessions.
- You have thought about or attempted to fund gambling with money meant for essential expenses such as rent, food, or household bills.
If you answered yes to two or more of these questions, we strongly encourage you to take a break and speak with our support team. There is no judgment — our team is trained to listen and to help you access the right tools or external support services.
Concerned About Someone You Know?
Problem gambling does not only affect the person gambling — it has a well-documented impact on families, partners, friends, and colleagues. If you are concerned that someone close to you may be gambling problematically, vb99 can help in the following ways:
- Third-Party Exclusion Requests: In certain circumstances, a family member or close associate can contact vb99 to request that an account holder be reviewed or contacted by our responsible gaming team. Please email [email protected] with as much detail as possible.
- Parental Controls: vb99 strongly encourages parents and guardians to use internet filtering and parental control software to prevent minors from accessing online gambling sites. Tools such as GamBlock, Betfilter, and Net Nanny can help restrict access to gambling websites on home and mobile devices.
- Guidance and Resources: Our support team can provide information and guidance resources in English for friends and family of people experiencing gambling-related harm. Contact [email protected] at any time.
Remember: Supporting someone with a gambling problem requires patience and understanding. Avoid confrontational approaches. Instead, express concern calmly, listen without judgment, and encourage the person to contact vb99 support or a professional counselling service. Recovery is possible with the right support in place.
How to Activate Responsible Gaming Tools
Activating any of the responsible gaming tools described on this page is straightforward. You do not need to provide a reason, and all requests are handled with complete confidentiality by our English-speaking support team.
Contact Support
Reach our 24/7 English-language support team via live chat from your account dashboard, or send an email to [email protected]. Support is available around the clock, every day of the year, including public holidays in Bangladesh.
Verify Your Identity
For account security purposes, our team will verify your identity using your registered account details before applying any account-level restriction. This step protects against unauthorised changes to your account settings.
Select Your Tool
Tell our support agent which tool you would like to activate — deposit limit, loss limit, session time limit, cooling-off period, or self-exclusion — and the parameters you prefer (amount, duration, etc.). Our agent will guide you through the available options.
Immediate Activation
Restrictions and limits are applied to your account immediately upon confirmation. You will receive an email confirmation at your registered address. Protective measures such as self-exclusion and cooling-off periods cannot be reversed before the selected period expires.
Our 21+ Age Policy
vb99 operates a strict minimum age policy. All players must be 21 years of age or older to register an account, make a deposit, or participate in any betting or gaming activity on the vb99 platform. This policy applies to all players accessing vb99 from Bangladesh, regardless of the device or payment method used.
During the account registration process, all applicants are required to submit valid identity documentation that confirms their date of birth. Accounts where age cannot be verified to vb99's satisfaction will be suspended pending the submission of satisfactory documentation. Any account found to have been opened by a person under the age of 21 will be permanently closed, all deposits returned where possible, and any accrued winnings forfeited without exception.
vb99 does not target or market its services to individuals under 21. Our promotional materials, social communications, and platform content are designed and distributed solely for an adult audience. If you believe that an individual under 21 has accessed or registered on the vb99 platform, please contact [email protected] immediately so that we can investigate and take appropriate action.
We also strongly recommend the use of parental control and internet filtering software on any shared device or household where minors may have access to internet-enabled devices. These tools can help prevent underage access to online gambling platforms, including vb99.io, at the network or device level without requiring any action from the minor themselves.
You must be 21 years of age or older to open an account and play on vb99. Age verification is carried out during the registration and KYC process. Underage accounts are immediately closed.
Is Your Gambling Under Control?
Use this brief self-assessment to reflect honestly on your current gambling habits. There are no right or wrong answers — this is a private check for your own benefit. If several of these statements apply to you, we encourage you to reach out to vb99 support.
Have you gambled with money you set aside for essential expenses such as rent, food, or household bills in the past 30 days?
Have you stayed in a gambling session longer than you intended because you were trying to win back losses?
Do you feel anxious, irritable, or low in mood when you are unable to access gambling platforms?
Have you hidden the extent of your gambling activity from family members or people close to you?
Have you borrowed money from friends, family, or financial institutions in order to fund gambling?
Has gambling affected your performance at work, your studies, or your personal relationships in the past three months?
Do you find yourself thinking about gambling frequently when you are not actively playing?
Have you tried to stop or reduce your gambling and found that you were unable to follow through?
If you answered yes to any of the above questions, please contact our responsible gaming team at [email protected] or via live chat. Our team will listen, provide guidance, and help you activate appropriate account protections — at no cost and with no judgment. You can also request self-exclusion or a cooling-off period immediately.
Enjoy vb99 Responsibly
When gambling stays fun, focused, and within your limits, vb99 has everything Bangladesh players love — live cricket betting, immersive slots, and a full live casino experience. Explore the platform, and remember: responsible gaming tools are always one message away. 21+ only.